Repair Services

The Zedflo advantage, lifetime service for your test and measurement needs

• Authorised, OEM backed services
• Fair and affordable rates
• 120 day after repair warranty (terms and conditions apply)
• Fast standard turnaround times, typically under 1 week
• Expedited service options for same or next day turn around
• Quality after repair calibration is included where necessary, NATA accredited where applicable.
• Guarantee to offer professional, impartial advice for your repair or calibration
• Ongoing NATA calibration as required.

We have a few options you can choose from:

The price for each repair will vary, though for many “typical” or “common” repairs we have a standardized pricing structure, so sometimes we can provide an estimate before inspecting the instrument in person. But we may not always be able to provide an estimate and sometimes require physical inspection.

Be aware an estimate is only an estimate; the quote may vary after we have performed the inspection. For example if we find more damage or faults than what was initially expected.

We have a minimum fee of $80 +GST, this applies as a minimum inspection fee and also a minimum repair attempt fee for any instrument we repair.

• The fee may be waived for a few select reasons, like if the repair was deemed to be covered under warranty, see our full terms and conditions here
• After we have inspected your instrument we will provide you a formal quotation which you can decide to proceed with or decline. If you decide not to proceed with our quoted repair the minimum fee applies. Some inspections may carry a large inspection fee, but we will inform you before we even investigate the fault if that is the case
• Some instruments may carry a larger minimum fee, for example in cases where we need to send the instrument to a 3^rd party for assessment, in these cases before moving forward we will quote an elevated minimum fee to cover the associated freight costs and 3^rd party assessment fees.

Typically, the whole repair process is completed within 1 week.

• This does vary and depends on various factors including part/component availability and how quickly you respond to our quote.
• Once we have your instrument, we aim to complete the initial inspection within 1-2 business days. After inspection we will send you a formal quotation for your approval.
• Your instrument will go through various stages during a typical repair, we are efficient at moving it between various stages in the process but sometimes delays can happen, we will inform you if we expect any kind of lengthy delay.
  We do stock an impressive range of spare parts and components which helps to keep the turnaround time down, but in some cases where parts need to be special ordered or where we expect a longer turnaround time we will inform you when we provide the quotation.
• Some repairs may be sent to a 3^rd party partner or supplier for repair, in which case they will carry a longer than our standard turnaround time. We do, however, strive to provide the very best and accurate estimate of turnaround time at time of quoting.

For expedited ‘same day’ or ‘next day’ service and emergency repairs, Zedflo is the best repair service to look to!

We are always busy and do have a constant stream of work in our laboratory, instruments are usually worked on in the order they are received, and then in order of confirmed approval to proceed with quote, but for a fee your instrument can jump the queue when you require the fastest turnaround possible.

Our Technicians have been trained to respond efficiently to emergency repairs and give you the best possible repair solution on the go.

The fee will vary, and is subject to availability, but as a typical guide:

• next day turn around add 30% to the normal fee
• same day (next on bench) turn around add 50% to the normal fee

Contact us today for more information about how we can help you with your instrument repair needs.