Our returns policy. You can return or exchange your purchase for up to 14 days from the purchase date.
It is in our interest to ensure that you are happy with your purchase, and in the event of a problem we will always endeavour to find a solution. We have been in business for many years and our aim is to give our customers exceptional service and if you are unhappy with any element of your dealings with us then please contact us immediately.
When do items need to be returned by?
Items must be returned within 14 days from date of purchase. After this time the items may be refused return, or a re-stocking fee apply.
Required condition of returned items:
Returned or exchanged products must be:
- In unused and original re-saleable condition
- In the original box and/or packaging
- Include all manuals, certificates, or anything else that was included with the item when it was purchased.
What can be returned?
All stocked items from Zedflo Australia. Please be aware that special ordered items may attract a re-stocking fee.
How do I initiate a return?
Contact us by email or phone on (08) 9302 1266, for a Return Merchandise Authorization (RMA) prior to returning goods.
This completed form must accompany the goods that you send back.
Where do items need to be returned to?
This will be outlined in the RMA form we provide, but our address is:
Returns, Zedflo Australia, U3/115 Excellence Drive, WANGARA, WA, 6065
How do I return items?
Return items in person to our store, or if shipping a return, it should be sent via tracked courier/post and the tracking information provided to Zedflo.
Acceptable proof of purchase?
Proof of purchase may be your original invoice or credit card/bank statement clearly providing evidence of the purchase.
Are shipping charges refundable?
Cost of shipping is non-refundable, any credit we issue will be minus any associated freight charges.
Who pays the freight for general returns within the 14 day returns window?
Customers are responsible for any associated freight charges to return an item which is not faulty, or just bring it in person to our store.
Some exclusions apply:
Be advised, some exclusions apply which may be assessed on a case by case basis. One possible example: If you purchase a gauge and also have it calibrated, we can refund the product, but calibration as a service is non-refundable, so we would deduct the calibration fee from any applicable product refund.
What if my Product is Defective or Damaged?
Please first contact us and describe the problem, it may be something simple which we can help you to resolve the problem without the need to return it. It could be as simple as needing a setting changed.
Defective products returns:
Zedflo may have the faulty product assessed in house or by a third-party certified repair agent to determine the nature and cause of the fault. If the fault is deemed to be warranty claimable we can often repair it with a quick turn-around time.
Zedflo reserves the right to decline an exchange, refund, or repair where any product fault is caused by misuse or neglect.
Shipping damage returns:
If your product arrives damaged in shipment, please contact us immediately (within 48 hours of receipt of goods.) Delays may result in denied claims. “Receipt of Goods” is defined as arrival at order’s destination address. Wherever possible, you should document the damage (images will be extremely helpful).
Who pays the freight for faulty product returns within the product warranty window?
As a general rule, consumers should cover the initial cost of returning faulty products to the supplier. Please keep receipts for the freight costs, if deemed to be a warranty fault you can recover reasonable postage or transportation costs.
Full details of your consumer rights may be found at www.consumerlaw.gov.au